E-hailing drivers in Johannesburg staged a protest outside Uber’s Parktown offices on Tuesday, July 15, 2025, decrying a sharp increase in the company’s service fee, which they claim has surged from 20% to 50%. The demonstration follows the submission of a memorandum to Uber on Monday, with drivers expecting a response by the close of business that day.

Florence Mokgwale, an Uber driver and one of the protesters, voiced frustration over the fee hike, stating it severely cuts into drivers’ profits. “I don’t know what it is, I can’t explain the tax, what it’s about, they just introduced it,” Mokgwale said. She highlighted a broader grievance, noting that drivers were initially told they were partners with Uber, but unilateral decisions like the fee increase have left them feeling sidelined. “They are making decisions without us,” she added.

The protest reflects growing discontent among e-hailing drivers in South Africa, who face challenges such as rising fuel costs, vehicle maintenance, and now higher commission rates. Drivers argue that the 50% fee makes it difficult to sustain a viable income, with many calling for a return to the previous 20% rate or a cap at 25%, as was standard in earlier years.

Uber has faced similar protests in South Africa over issues like low fares, high commissions, and safety concerns. The company has acknowledged driver grievances but has yet to publicly address the specific demands raised on Tuesday. The situation remains tense as drivers vow to continue their action until their concerns are met.